Return & Refund Policy

We at BB-Batteries strive to ensure you are satisfied with your purchase. This policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

• Items must be unused and returned within 7 days of delivery.
• Original packaging and proof of purchase are required.
• Products damaged due to misuse are not eligible for return.
• Refund requests must be made within 0–7 days of delivery.

2. Process for Returns

To initiate a return, contact our support team with your order number and issue details. We will provide instructions for returning the product to our warehouse.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval or rejection. Approved refunds will be processed to your original payment method within 5–7 working days. Refunds are eligible only if requested within 0–7 days of delivery.

4. Exchanges

Defective or incorrect products may be exchanged for the same model or a similar item of equal value, depending on availability.

5. Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (wrong item, defective product, etc.).

6. Contact Us

For any questions regarding returns or refunds, please reach out to our support team at msaogseries@gmail.com.